At Therapy Pro, our goal is to provide you the therapy services you need delivered the way you want.
This form is for you to give Therapy Pro feedback, about our staff, services or the organisation. It can be used to:
We record all feedback received in our feedback register. This is used to help Therapy Pro improve our organisation and maintain our commitment to providing quality therapy that makes a difference. We are committed to an outstanding client experience and excellent services to ensure you realise your goals.
You do not have to provide your personal details, but if you do this information will be kept confidential.
Therapy Pro encourages you to provide feedback in writing. We will respond to you within ten (10) working days if you provide your details.
You can post this form to Attn: General Manager, PO Box 400, KALLANGUR QLD 4503, or email it to info@therapypro.com.au
If you would prefer to provide feedback verbally you can speak to any Therapy Pro staff member of your choice, either at your next appointment or by contacting Therapy Pro on 1300 004 414.
If you are not sure about something, or would like help to complete this form, you can speak to any Therapy Pro staff member.
If you would like Therapy Pro to contact you in regard to your feedback, please provide your details here. To help us respond to your feedback quickly, let us know if your contact details change.
If you think that the issue you have raised with Therapy Pro cannot be resolved, you may want to seek support from the justice department in Queensland, as follows:
Department of Justice and Attorney General - Dispute Resolution Branch Address: Floor 1, Brisbane Magistrates Court 363 George Street, Brisbane Qld, 4000 Mail: GPO Box 149, BRISBANE QLD 4001
Ph: Toll free outside Brisbane 1800 017 288 or (07) 3239 6269
Fax: (07) 3239 6284
OR
During Queensland’s transition to the National Disability Insurance Scheme (NDIS) people with disability who are participants of NDIS can raise issues that they have with Therapy Pro with the Department of Communities, Child Safety and Disability Services. More information can found online at www.communities.qld.gov.au/gateway/about-us/compliments-and-complaints-feedback or by emailing feedback@communities.qld.gov.au
