Client Feedback Form (VIC)

This form is for you to give Therapy Pro feedback, about our staff, services or the organisation. It can be used to:

• 1. provide a compliment
• 2. make a complaint,
• 3. suggest service improvements

We record all feedback received in our feedback register. This is used to help Therapy Pro improve our organisation and maintain our commitment to providing quality therapy that makes a difference. We are committed to an outstanding client experience and excellent services to ensure you realise your goals.

You do not have to provide your personal details, but if you do this information will be kept confidential.

Therapy Pro encourages you to provide feedback in writing. We will respond to you within ten (10) working days if you provide your details.

This online form will be sent the General Manager, at info@therapypro.com.au.

If you would prefer to provide feedback verbally you can speak to any Therapy Pro staff member of your choice, either at your next appointment or by contacting Therapy Pro on 1300 004 414.

If you are not sure about something, or would like help to complete this form, you can speak to any Therapy Pro staff member.

Your details

If you would like Therapy Pro to contact you in regard to your feedback, please provide your details here. To help us respond to your feedback quickly, let us know if your contact details change.

If you think that the issue you have raised with Therapy Pro cannot be resolved, you may want to seek support from the following Victoria State government organisations

• The Health Complaints Commissioner can receive complaints about allied health professionals providing therapy services, and can be contacted on 1300 582 113, or for more information visit the website at https://hcc.vic.gov.au/
  OR
• People with a disability who are participants of the National Disability Insurance Scheme (NDIS) can raise issues about Therapy Pro with the Disability Services Commissioner who can be contacted 1800 667 342 or for more information visit the website at http://www.odsc.vic.gov.au/