Meet the Therapy Pro Townsville Therapists

An image of Susan Allan a Physiotherapist with Therapy Pro.

Susan Allan, Physiotherapist

Susan Allan is a highly experienced physiotherapist with a passion for improving quality of life and vocational opportunities for her clients.

She’s worked in her field for more than 25 years, accumulating a wealth of knowledge, skills and understanding in community and workplace-based physiotherapy.

Now she brings her skills to clients, the Therapy Pro way, with a problem-solving mindset for long-term solutions.

Susan works extensively with children and has particular expertise in addressing developmental delays. She also works with adults who often seek to improve their mobility and reduce pain.

“I’m excited to be delivering physiotherapy in real situations. Going into someone’s home is very real. The help I’m able to give is very much what’s needed and wanted there and then – it’s immensely satisfying, and empowering because the client learns skills to manage better.”

Susan’s strong communication and interpersonal skills enable her to quickly connect and build rapport with her clients. Little wonder she has an enviable reputation as a high-quality sought-after provider of physiotherapy.

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An image of Rachel Lilley, psychologist with Therapy Pro

Rachel Lilley, psychologist

Rachel Lilley is often seen on ‘walk and talks’ along the waterfront.

It could be that she’s walking with a friend, catching up on news while achieving her 10,000 daily steps—or she could be deep in a therapy session.


Psychology sessions with Rachel don’t always have to take place in a formal setting like an office. She is focused on client-centred psychological service and will hold sessions where clients feel most comfortable—at home or school, in a local park or even while walking.

“Let’s strip away the barriers to accessing psychological support. Take away concern about a place having wheelchair accessibility; take away the sheer fear of leaving home; get rid of anxieties of being in an unfamiliar place.”

Rachel works alongside children, teens and adults, supporting change using psychological assessments and interventions.

She provides individual and family counselling, using evidence-based tools that include cognitive behaviour therapy, acceptance and commitment therapy, narrative and solution-focused therapy and interpersonal psychotherapy.

Rachel has had experience working with Aboriginal and Torres Strait Islander people, as well as people from culturally and linguistically diverse populations.

She has worked with people experiencing a broad range of difficulties, including trauma, mental health issues, relationship problems, drug and alcohol misuse, behavioural concerns, parenting difficulties, stress and anger management.

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An image of Robyn Walker, occupational therapist with Therapy Pro

Robyn Walker, occupational therapist

Townsville-based occupational therapist Robyn Walker knows what is important to people living with a disability – independence and dignity.

These are principles Robyn applies, from the youngest of her clients with developmental delays through to those living with life-changing degenerative conditions.

Through her work with Therapy Pro, Robyn continues her interest and work with children and adults with autism as well as supporting and enhancing the lives of those with a wide range of chronic illnesses and disabilities.

“My work is very much client-based and centred. I am here to improve their lives however I can – to give people more control over their own happiness and to encourage them to keep moving forward.”

Robyn helps her clients with daily living activities, through assessment of their skills and development of strategies to increase independence. Areas covered include developmental stages, sensory processing, mobility, household chore completion, safe travel and hygiene. She can also make recommendations of aids and equipment options as well identifying suitable housing with clients.

Robyn is committed to helping clients realise profound and positive effects from even small changes in life’s basics—including mobility, showering and socialising.

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An image of Amanda Gersekowski, occupational therapist with Therapy Pro

Amanda Gersekowski, occupational therapist

Three key beliefs guide Therapy Pro occupational therapist Amanda Gersekowski.

The first is that independence is always to be supported—reality is that some people require a bit more support than others to achieve it.

Her second key belief is that what’s important in life is entirely personal.

These two beliefs guided Amanda to study occupational therapy at James Cook University after 14 years of dealing with personal injury claims in a Townsville law firm.

As an occupational therapist with Therapy Pro, Amanda helps clients improve daily living tasks. This can include developmental, sensory, mobility, postural, safe travel and continence assessments and tailored individualised interventions.

As Amanda explains, through an OT’s eyes, every task in life is an ‘occupation’. While gaining independent mobility may be one client’s priority task, another may want to be able to pursue a hobby like woodworking.

“What that activity means to you determines its importance, not what I or someone else may think,” says Amanda.

“I’m all about people being independent, doing what they want in life and helping them achieve that.”

Amanda is a great fan of the transformative powers of assistive technologies across all ages.

“NDIS is about the client driving their therapy, and I’m glad to be in a passenger seat beside them, helping them find the right tools to achieve their tasks.”

But what is her third core belief? Win, lose or draw, the Cowboys are the best rugby league team in Australia.

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An image of Melissa Capponi, psychologist (provisional) with Therapy Pro

Melissa Capponi, psychologist (provisional)

Melissa Capponi is not a fan of square pegs and round holes.

That’s evident from her creative approach to delivering psychological services to her clients—in an environment you feel comfortable in, choosing techniques that best meet your personal needs.

In her role as a psychologist (provisional), Melissa works with children, teens and adults, helping to change or challenge unhelpful thoughts or behaviours, improve relationships and emotional regulation and develop personal coping strategies.

She’s worked in the community sector in Townsville for a number of years, as a youth worker and counsellor and has particular experience in dealing with complex needs.

“Different behaviours often hide underlying psychological issues,” says Melissa.

“I see my role as filling a ‘point in time’ need that supports change so that a person can move on and reach their goals.”

Melissa has a particular interest in emotional management for children and teens with autism spectrum disorder.

She has also trained in eye movement desensitisation and reprocessing (EMDR), an emerging therapy proving helpful primarily in the treatment of post-traumatic stress disorder with potential application for mood and anxiety disorders.

The James Cook University graduate wants to rekindle hope, strength and joy in her clients’ lives.

It’s a desire she also pursues away from work, as a volunteer with the Make A Wish Foundation supporting sick children with life-threatening conditions.

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An image of Amanda Pascall, speech and language therapist with Therapy Pro

Amanda Pascall, speech and language therapist

Therapy Pro is excited to include a well-known face to its Townsville therapy team, albeit in a very different role.

Amanda Pascall joins us as a qualified speech and language therapist, following completion of her Honours studies at James Cook University in 2018.

For many in Townsville, she’s familiar from previous roles, professionally as a disability case worker as well as her involvement in sport for people with intellectual disability, including the SportsAbility Games.

If you’ve met Amanda, you know she loves a chat, so it’s hardly surprising she chose to specialise as a speechie!

‘I’ve held a lot of roles in my life and they’ve all been about supporting and including others—I started in my teens, volunteering at a youth club for people with intellectual impairment and went on to be a physio assistant in a brain and spinal unit in the UK before pursuing so many other roles in the disability sector— but communication is the overarching ability everyone needs,” she says.

“Everyone needs some voice whether spoken or using a device or gestures or pictures.”

As a Therapy Pro speech and language pathologist, Amanda can help child and adult clients with speech, language and swallowing challenges.

She can assess and prescribe alternative communication technologies for clients who are non-verbal.

Amanda has the maturity that comes with life experience to handle complex family needs as well as an easy-going nature.

She’s also got an opinion on most team sports, but don’t ask her who she’s barracking for if Australia is up against England. Place of Origin wins…

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Brittney Bogotto, Psychologist with Therapy Pro

Brittney Bogotto, psychologist (provisional)

Brittney Bogotto says she’s paying forward to Townsville the privileges and support she’s enjoyed throughout her life in north Queensland.

She’s excited to be part of the Therapy Pro team, beginning her professional career with a fresh approach to therapy that’s all about adults and children getting the support they want, when and where they want it.

As a psychologist (provisional), Brittney can help clients talk through challenges and worries, carry out psychometric assessments and provide behavioural support and advice. Brittney can work on positive behaviour support plans with you.

“I was always the person friends turned to, to talk to. I’m here for good times and bad. We all have the strength within us to find answers to the challenges we face. Sometimes, we need support to find or develop that strength – like a weightlifter needs a spotter,” Brittney says.

“I don’t ‘fix’. I will help clients explore options so they can realise their goals and improve their mental wellbeing.

“The Therapy Pro approach, to my mind, makes therapy more natural and less something to be scared or ashamed of. Yes, when you meet with me, you’re seeing a psychologist, but I hope you’ll feel that talking with me like talking to an unbiased friend with boundaries.”

Brittney is a James Cook University graduate.

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